Product Warranty

Subject to the warranty exclusions set out below. If a defect in a new Quadra, Quadra Plus, Sahara, Sahara Plus, Alpine, KwikWash, Filter Tap, B-3000 and B-1000 supplied by Billi Pty Ltd (ACN 124 066 717) (“Billi”) and purchased by you (“customer”) from a reseller authorised by Billi occurs within 12 months (for components) or 60 months (for the Stainless Tank) of the date of purchase of the product, or a defect in an Eco or B-5000, supplied by Billi and purchased by you (“customer”) from a reseller authorised by Billi occurs within 12 months of the date of purchase of the product, or a defect in an Ultra, supplied by Billi and purchased by you (“customer”) from a reseller authorised by Billi occurs within 36 months of the date of purchase of the product as a result of defective materials or defective manufacture by Billi, and Billi receives a written claim (containing details of the product defect together with a receipt from the reseller of the product showing the date of purchase of the products, or other such proof of purchase and the date of purchase as Billi may accept within 13 months of the date of purchase, Billi shall follow either a) or b) set out below.

a) direct an accredited service provider to attend the customer’s premises (provided that the premises are located within Australia) and repair the defect free of charge, but if the customer’s premises are located more than 25 kilometres from one of Billi’s authorised service agent’s locations the customer will be liable for any increased freight costs, fees, charges or levies Billi may incur as a result of fulfilling its obligations under this paragraph, a) of this Product Warranty; or
b) direct the customer to return the product to Billi so that Billi may provide a replacement free of charge. If Billi elects to do this, Billi will also pay the necessary freight charges and the customer will pay for the removal of the product and the costs of reinstalling the replacement product.

Any product replaced or repaired under this Product Warranty will be covered by the products remaining warranty period, or three months, whichever is the greater. If the product or any part thereof is replaced by Billi under this Product Warranty, all of the right, title and interest in and to the replaced product or part shall vest in Billi upon it being replaced.

Warranty Exclusions

1) Billi shall not be liable under this Product Warranty;
          a)     unless the product was installed correctly and as per the installation instructions supplied with the product.
          b)     if the defect is contributed to or caused by any improper usage of the product for purposes other than that 
                  which the product was designed or intended. 
          c)     if the defect occurs wholly or partially as a result of any act of omission by the customer, or any person
                  other than Billi.
          d)     if the product is subject to misuse, neglect, accident or abuse o the customer continues to use the product
                  after the defect becomes apparent.
          e)     if the product is damaged as a result of poor water quality.
          f)      if the product is repaired, or any attempt to repair the product is made, by anyone other than an authorised
                  repairer of the products acting on Billi’s behalf.
          g)     if the product is altered or modified unless such modification has been approved in writing by Billi.
2) Notwithstanding anything to the contrary, filters are not covered by this (or any other) Product Warranty.

Limitation of Liability

3)     Except for the Product Warranty set out above, and except for any liability in connection with the supply of goods imposed on Billi by the Trade Practises Act 1974 (Cth) and other similar state and territory legislation (including for breach of implied conditions and warranties) which cannot, or which can only to a limited extent, be lawfully excluded, all liability of and conditions and warranties relating to the supply of the products by Billi are hereby expressly excluded. Any such liability which cannot be lawfully excluded is limited, at Billi’s option, to any one or more of the following;
         a)      the replacement of the goods or the supply of equivalent goods;
         b)      the repair of goods;
         c)      the payment of the cost of replacing the goods or of acquiring goods, or
         d)      the payment of the cost of having the goods repaired.