Internal Service Booking

Company

This field is for validation purposes and should be left unchanged.

INSTRUCTIONS

Please ensure all mandatory fields are completed with accurate information. There is an option for NEW or RE-ATTEND, including allowance for any different experiences,on the same site, after previous tech visit... if a re-attend is selected, only relevant sections of the form will be displayed.

PRE-BOOKING CLASSIFICATION (mandatory)

Classification*

Re-attend parameters: please ensure booking is directly related to same experience on site, on the same unit, within the past 90 days.

New booking submission

Re-attend booking

Re-Attend with same details

Please tick the following boxes where the details are the same as previous - form will automate the inputs required.

Contact Name

Phone Number

Fault Description

Serial Number

Re-attendance to previously completed case*

Please enter CASE NUMBER of previous attendance to avoid re-entering all customer details.

NEW SUBMISSION FIELDS

For all New Submissions, please fill in the form below to arrange a service call.

1. COMMUNICATION (mandatory)

Customer Commmunication*

Do you want Customer Service to contact the customer as part of the initial booking process. Refer to: Section 5. Site Specific Information

Yes

2. CUSTOMER CLASSIFICATION (non mandatory)

CUSTOMER CLASSIFICATION

Please ID the customer type for prioritisation.

Reece - VAP, Branches and Project Sales

Key Accounts - Top 30 defined Key Accounts list

Priority Care division - Major FM / Contracts

Other - Standard callout requirement for all other customers

3. BILLI STAFF CONTACT (mandatory)

Billi Staff contact name*

Billi Staff contact email*

State*

Do you want to be copied into communications?

Yes

4. CUSTOMER SITE ATTENDANCE DETAILS (mandatory)

Where are we going?

Customer Type*

Existing - customer account # should be supplied

New Commercial - enter new Company details

New Residential - enter new Customer details

Customer #

Company or Customer Name*

Site Address*

Street Address City / Suburb State Postcode

5. SITE SPECIFIC INFORMATION (mandatory)

Who do we need to communicate booking details, and how do we access site efficiently?

Site Contact Name*

Site Contact Company*

Site Contact Email Address*

Site Contact Phone Number*

Site Contact Role

Are there any special instructions to ensure quick & easy access to the unit location?*

6. FAULT DESCRIPTION (mandatory)

Select from Drop Down menu to identfy Customer Experience issue

Fault/Service Description*

Other - please describe*

Please provide further explanation of fault or service requirements

7. ASSET INFORMATION (mandatory)

Remove the cover off your unit and there will be a silver plaque with the serial number & model number displayed. How to videos >

Serial Number*

Model*

Is the Asset CURRENTLY under warranty?

Proof of warranty claim will be required before approval

Yes

Is this a Complimentary job?*

Yes

8. BILLING INFORMATION (mandatory)

Are Billing Contact details the same as Site Contact details, per Section 5. Site Specific Information?

Yes

Customer Account #

Billing Company Name*

Billing Contact Name*

Billing Email Address*

ABN

Billing Address

Same as Site Address

Street Address City / Suburb State Postcode

9. SITE IMAGES (non mandatory)

Image or File upload description

Image or File upload

Additional images or files that assist with site execution

Max. file size: 256 MB.

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