Returns Policy
Terms & Conditions of Trade
6. Returns as per stated in Terms & Conditions of Trade
6.1. The Buyer may only return goods to Billi for credit if:
6.1.1. the prior written approval of Billi for the return has been obtained; and
6.1.2. the freight costs on the return have been paid by the Buyer.
6.2. If the Buyer returns the Goods otherwise than in accordance with clause 8.1:
6.2.1. Billi may at its sole discretion accept the return and grant a credit to the Buyer; or
6.2.2. if Billi does not accept the return, Billi may hold the Goods on the Buyer’s behalf at the Buyer’s expense until arrangements satisfactory to Billi are made by the Buyer for the disposal of the Goods.
6.3. Any credit given by Billi for Goods returned by the Buyer and accepted by Billi is subject to a re-stocking fee equal to 30% of the purchase price of the Goods plus return freight expenses.
| Stock Return Conditions | Stock Return Fees | |||
|---|---|---|---|---|
| Open or Damaged | Closed or Undamaged | System was installed | Return Freight | |
| Standard finish, Unit returned to Thomastown with approved RMA paperwork <90 days after invoice date | 30% re-stocking, re-testing and re-packaging fee | 20% re-stocking and re-testing fee | No returns accepted | At debtors expense |
| Special finish, Unit returned to Thomastown with approved RMA paperwork <90 days after invoice date | 30% re-stocking, re-testing and re-packaging fee | 20% re-stocking and re-testing fee | No returns accepted | At debtors expense |
| Any customised product | No returns accepted | No returns accepted | No returns accepted | At debtors expense |
| Any product > 90 days from invoice date | No returns accepted | No returns accepted | No returns accepted | At debtors expense |
| Spare Parts returned to Thomastown with approved RMA paperwork < 90 days after invoice date | 30% re-stocking, re-testing and re-packaging fee | 20% re-stocking and re-testing fee | No returns accepted | At debtors expense |