Shipping is limited to Australia.
Delivery estimates are normally between 3 -10 working days for Australia wide delivery. However, current third-party supply chain and logistics issues are causing significant delays to these expectations. If your order has not arrived within 10 days please contact Billi at 1800 812 321 or email sales@billi.com.au and have your order number ready so we can help.
Free delivery over $200.00. Orders under $200 delivery charge is $33 inc. GST
Preferred freight via TNT, however current global logistics issues might require alternative shipping solutions to be sought. Billi still is still responsible for costs related to this.
WARRANTY & RETURNS
Warranty and Liability
The information on our web site has been compiled with the greatest care. Similarly, Billi Australia Pty Ltd takes great trouble to ensure that the information on the web site is up to date. Billi Australia Pty Ltd however gives no guarantee that it is complete or suitable for specific purposes. The information provided on the web site is used at the user’s sole risk.
Billi Australia Pty Ltd’s liability from or in connection with the use of the web site, for whatever legal reason, is restricted to damage that Billi Australia Pty Ltd or its agents or employees have caused with malice intent, with gross negligence or, if infringing essential contractual obligations, slight negligence. In cases of slight negligence Billi Australia Pty Ltd’s liability is restricted to the typical, foreseeable damages with comparable matters of this type. Damages relating to guarantees or under the Product Liability Act remain unaffected.
If while using the services offered on the web site you make your mobile number and/or e-mail address generally available, please note that Billi Australia Pty Ltd is not responsible for the consequences resulting from this, in particular receiving unwanted calls and/or e-mails etc.
Returns Policy
1.1. The Buyer may only return goods to Billi for credit if:
1.1.1. the prior written approval of Billi for the return has been obtained; and
1.1.2. the freight costs on the return have been paid by the Buyer.
1.2. If the Buyer returns the Goods otherwise than in accordance with clause 1.1:
1.2.1. Billi may at its sole discretion accept the return and grant a credit to the Buyer; or
1.2.2. if Billi does not accept the return, Billi may hold the Goods on the Buyer’s behalf at the Buyer’s expense until arrangements satisfactory to Billi are made by the Buyer for the disposal of the Goods.
1.3. Any credit given by Billi for Goods returned by the Buyer and accepted by Billi is subject to a re-stocking fee equal to 35% of the purchase price of the Goods plus return freight expenses.
PAYMENT & SECURITY
Billi Australia Pty Ltd takes all reasonable care to keep the Information secure and confidential, and to keep this information accurate and up to date.
Billi Australia Pty Ltd has security measures designed to protect against the loss, misuse and/or alteration of the Information under our control.
These security measures include restricting and securing access to Billi Australia Pty Ltd’s databases and to this end we shall implement appropriate safeguards; unauthorised use of or access to the Information by our employees, contractors or agents will be regarded as a serious breach of our policy and will be subject to appropriate disciplinary or other action.
