Customer Care

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Submit a request for service directly to our National Service Centre.

BILLICARE
SERVICE PLANS

Scheduled Maintenance
Plans Instant filtered drinking water systems require regular maintenance and filter replacements to ensure optimal water quality and an ongoing high level of performance.

Our Billi Customer Care team includes an Australia-wide network of trained service technicians and service agents to provide technically correct, prompt and reliable service.

Billi offers 3 plans to suit customers’ requirements. Billi Blue, Silver and Gold plans.

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BILLI HOW TO VIDEOS

FAQs

How often should I replace my undersink water system filter?

Do I need to buy special filters for my undersink water system?

Do water filtration systems get blocked? Our boiling water flows well but cool just dribbles out.

Why do the red and blue lights flash on the tap?